Skip to main content
Question

Setup Two-Step Verification not working properly

  • May 22, 2025
  • 3 replies
  • 36 views
C
Forum|alt.badge.img

Hi, I have problems with the access to box.com using my primary mail: [personal information--redacted]

I was requested to setup a two-step verification and I did it with google authenticator but unfortunately, when trying to login I always receive this message.

Of course the verification with SMS does not works as I haven't set it up. 

Can you help me in this? 

    3 replies

    C
    Forum|alt.badge.img

    Hi Francesco, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience!
    C
    Forum|alt.badge.img

    Hi France,

     

    unfortunately I haven't got any mail, could you please check to have sent the the details to [personal information--redacted]?

     

    thanks,

    Francesco

    C
    Forum|alt.badge.img

    Hi Francesco, 

    Apologies for the delay in response!

    Looks like the ticket that was created here is for your IBM account since this post was made using that account.

    You might need to submit a separate ticket for this issue on this page: https://support.box.com/hc/en-us/requests/new?ticket_form_id=360002479454 and clarify which account you are trying to access.

    Best,

    Terms of ServiceAccessibility statement