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Setting a password for a free account

  • May 23, 2025
  • 1 reply
  • 81 views
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I have recently retired from a university that uses Box for secure access and storage; as a result of my retirement my university account was deactivated and I was instructed to set up a free personal account to continue collaboration that requires access to university-held Box assets. I've done that, but the first 'share' requires a strong password on my new personal account -- and the Safari web-access to Box will not allow me to create a password. How can I add a password -- and a strong one at that -- to this personal account?

    1 reply

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    Hi Scott, 

    Welcome to Box Community and glad to help! 

    In setting up a strong password, you may take these suggestions below into consideration: 

    • A "strong" password is a password of increased complexity. By default, Box does not require any specific level of complexity beyond the minimum number of characters.
    • A “strong” password must contain more characters than the minimum allowed. We recommend including numbers, special characters, and a mix of upper- and lowercase letters, but these are not required – they just help increase key space.
    • The criteria for a strong password for external collaborators is not related to the enterprise's password requirement settings but follows Box guidelines for strong passwords: using at least 8 characters, with either a combination of numbers, uppercase letters, or special characters (i.e. $#@&!).
    • If an external collaborator already uses SSO to access Box, we consider that a strong password and do not require updating the password.

    (https://support.box.com/hc/en-us/articles/360044192353-Requiring-Strong-Passwords-for-External-Collaborators)

    Additionally, if it doesn't work through Safari try your other browsers, and private or incognito window will do. 

    Hope it helps! 

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