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Question

Set up Box Sync on a new Mac and it's DELETED FILES

  • May 22, 2025
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After files with a status "syncing" on Macbook Big Sur uninstalled Box Drive and reinstalled Box Drive and signed in and files are now missing that were currently there previously

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
     
    Please check your email for details.
     
    Thanks for your patience!
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