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Question

Set up Box Sync on a new Mac and it's DELETED FILES

  • May 22, 2025
  • 1 reply
  • 4 views
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After files with a status "syncing" on Macbook Big Sur uninstalled Box Drive and reinstalled Box Drive and signed in and files are now missing that were currently there previously

    1 reply

    C
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    Hi there, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
     
    Please check your email for details.
     
    Thanks for your patience!
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