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I am a member of a corporation that has a Business Plus membership.

When I use Box Sign to set a certain external user's email address (email address A) as a signatory and execute a signature request, it automatically changes to a completely different external user email address (email address 😎 afterward.

This phenomenon only occurs with that specific email address (email address A).

However, when Box folder access permissions are granted to this email address (email address A), this issue does not occur, and the permissions are properly granted to this email address (email address A).

How can I resolve this Box Sign problem?

Hi ​@hayashi_at_cyberdyne, 

Welcome to Box Community and we’d love to help!

I’ll go ahead and create a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

 

Thanks for posting and we look forward in getting this sorted out very soon!

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