I'm trying to download one of my folders on Box (online) and it works well up until about 1 Gb, then the download stops and won't restart. I only get the message that there is a server error. I've tried to download using Safari, Chrome and Brave browsers, with the same result. Grateful for any advice. This seems to be a problem on the server side, so I really don't know how to handle this.
Question
Server error when downloading folder
Hi there,
Welcome to the Box Community, I'm happy to help!
Its possible that you might be hitting some scale limit with your download as I noticed your profile is linked to a Personal Free Box.
For one, Bulk download is dependent on the max file size upload limit for the Account type in total. See: Understand the Max File Size You Can Upload to Box.
- Free personal: 250 MB
- Starter: 2 GB
- Business: 5 GB
- Business Plus: 15 GB
- Enterprise (and Digital Suites ): 50 GB
- Enterprise Plus: 150 GB
I would suggest downloading the contents in small batches instead of downloading it in one go. For more information on Common issues with Box Downloads, please take a look at this article: https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files
Hope this information helps!
All the Best,
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