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Server error when downloading folder

  • May 23, 2025
  • 1 reply
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I'm trying to download one of my folders on Box (online) and it works well up until about 1 Gb, then the download stops and won't restart. I only get the message that there is a server error. I've tried to download using Safari, Chrome and Brave browsers, with the same result. Grateful for any advice. This seems to be a problem on the server side, so I really don't know how to handle this.

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    Its possible that you might be hitting some scale limit with your download as I noticed your profile is linked to a Personal  Free Box.

    For one, Bulk download is dependent on the max file size upload limit for the Account type in total. See: Understand the Max File Size You Can Upload to Box.

    • Free personal: 250 MB
    • Starter: 2 GB
    • Business: 5 GB
    • Business Plus: 15 GB
    • Enterprise (and Digital Suites ): 50 GB
    • Enterprise Plus: 150 GB

    I would suggest downloading the contents in small batches instead of downloading it in one go. For more information on Common issues with Box Downloads, please take a look at this article: https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files 

    Hope this information helps!

    All the Best, 

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