I am trying to retrieve a previous version of a file but receive a server error
(Server Error: File versions could not be retrieved)
The current version was corrupt and we lost important data
Question
Server Error: File versions could not be retrieved
Hi
Welcome to Box Community, and we’re glad to assist restore your version history.
Your ability to restore your file’s version history varies according to your Box plan:
The number of file versions that Box saves and that you can access corresponds to your Box account type:
- Personal Free - 1 Version
- Personal Pro - 10 Versions
- Starter - 25 Versions
- Business/Business Plus - 50 Versions
- Enterprise - 100 Versions
- Enterprise Plus/Enterprise Advanced: Unlimited
If you’re trying to restore your own file’s version history I’m afraid, you can only have (1) version of the file. For more details, please see this article.
Hope it helps! Please let us know if you have questions.
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