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Server Error: File versions could not be retrieved

  • May 23, 2025
  • 1 reply
  • 62 views
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Hello, I am trying to retrieve a previous version of a file but receive a server error when trying to do so. Please assist because the current version was corrupt and we lost very important data.

    1 reply

    Forum|alt.badge.img

    Hi Gloria, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    All the Best, 

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