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Question

Sending a notification for task rejection in a workflow to group

  • May 23, 2025
  • 1 reply
  • 50 views
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When creating a workflow in Box, we are utilizing the Approval task a lot and ran into an issue with the notifications. There isn't an option to send the notification to a existing group, which we would like do. Is there a way to do this or an effective work around that doesn't include having to manually input all the people we would like to add. 

    1 reply

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    Hi Miranda, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team would like to look into and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates. Please come back and let us know how things go with support!

    All the Best, 

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