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Question

Searching for users from the admin console is not working

  • May 22, 2025
  • 6 replies
  • 83 views
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When I attempt to find a user via the search bar at the admin console nothing happens (hitting enter or clicking on the magnifying glass).  This was working fine a few days ago so curious as to what happened.

    6 replies

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    I'm having the same issue.

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    Same here as well.  Anyone find a resolution yet?

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    Same issue here. Tried both Firefox and Chrome on two different machines.

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    Appears it's working again, everyone else able to use it now?

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    Yes, it's working for me now, too.

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    Hi Everyone, 

    Welcome to the Box Community and we appreciate you raising this issue to us!

    We've received similar reports about the search user feature in the Admin console and our engineering team has remediated and confirmed that this issue should now be resolved.

    You can find more information on this incident on our Status page here.

    Thanks everyone for your participation and if you are still having issues, please submit a support ticket on this page for further assistance from the Support team.

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