Search Not Working

Question

I uploaded around 50 files in various folder structures. When I try to search the files via filenames, its not showing up. How long does it take for the files to appear in search. Please note, I am not searching file content, just by file names.

community-manager · Answer

Hi Jagadheesh,Welcome to the Box Community! I'm happy to help.I have ran a search reindex script here on my end for you to be able to search the file within Box.There is a lot of content in Box. So in order to make it searchable within a reasonable time frame, all content must be indexed. I can't go into the specifics on exactly how this indexing works but essentially Box organizes all the information you upload into smaller buckets. These smaller buckets can be searched through more rapidly thus returning your results faster. That is the indexing process. Sometimes Box gets hung up or simply doesn't begin indexing certain content so we have to run the script I used to jump start Box to index it. This rarely happens as Box almost always indexes content as it gets uploaded but every once in a while we need to run the script.Best,

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