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Question

Search function

  • May 27, 2025
  • 1 reply
  • 12 views

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Have multiple Box file, with sub folders. The search function does not work the same in all files. 

In one I can search for part of a PDF title and in the other nothing comes up. 

1 reply

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Hi Dana, 

Welcome to Box Community and glad to assist! 

If you're running into search issues, please use the following troubleshooting steps: 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network.
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

Thanks for posting!