Skip to main content
Question

Search for file comes up missing

  • May 23, 2025
  • 1 reply
  • 30 views
C
Forum|alt.badge.img

I have uploaded one file. When I go to search for any keyword in that file, it says 

"Sorry, we couldn't find what you're looking for."

Wondering how long it takes for the system to index a PDF file so that it can be searched. 

Thanks for the help.

    1 reply

    C
    Forum|alt.badge.img

    Hi Kristin, 

    Welcome to Box Community and glad to help!

    Please be informed that it can take time between uploading or modifying a file for it to be fully indexed and ready to be searched. In most cases, you can expect newly added or changed files to be available via Box search in 10 minutes. The current service load determines the index time and it may take more than 10 minutes in some cases.

    To get an overview on how search works with Box, please check out this article.

    Hope it helps! 

    Terms of ServiceAccessibility statement