I have a number of Scrivener files on Box synced with my desktop. I'm now unable to open them. When I view the files online there are just empty folders - all the data is missing. I have not deleted these files so they should be there. How do I restore them?
Question
Scrivener files missing
Hi Patrick,
Welcome to the Box Community!
Could you check if these files are in your Box Trash?
You can search them in Trash or use the filters "Item I own"; "Item I deleted" to narrow down your search.
For more details on how to manage Box Trash, please check out this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash
I hope you'll find your files soon!
Regards,
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