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SCREENSHOTS INCLUDED - macOS Monterey Upgrade & Box Drive Problems

  • May 22, 2025
  • 40 replies
  • 98 views
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After Upgrading to macOS Monterey, Box Drive is experiencing the following issues. Screenshots depicting what is happening are attached.

 

  1. Box Drive is sporadically notifying of the following error:

    Error Updating File - Another item with this name already exists in the same folder.

    Even though the file is being placed into the folder for the first time. These files did not previously exist on Box and are being added to macOS' Box Drive folder for the first time.

    BOX1_V2IaAt79JW00IIFN5fXWQA.png

  2. Nearly 100% CPU Usage for almost 5 hours. Possibly reindexing the entire Folder/File Structure.

    BOX1_TDtfDmoSei9lnEc-djfEAA.png

  3. All Files and Folders within the macOS Box Drive folder are indicating a local copy of the data does not exist and must be downloaded again. The green checkmark indicating the File/Folder is "Available Offline" is shown and contradictory to the "Download From Cloud" icon immediately beside it. 

    BOX1_XPf00PgrRcR5luymWUIMLA.png

  4. Error message: "Your Device Could Not Connect To The Server" and "Problem With Network Server."

    BOX1_tqX0GtDFxcrI0pQSLIr6CQ.png

Normally I would simply Uninstall then Reinstall Box Drive but after downloading and making a very large amount of data "Available Offline," I cannot afford the downtime of having to redownload. 

Even though the files and folders were previously downloaded and made available offline, when attempting to open a Folder within the macOS Box Drive Folder, it takes a considerable amount of time just to process and display the contents of the folder within macOS Finder making it impossible to work with Folders.

 

    40 replies

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    I am getting the same issues with the exception of the first one.

     

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    Something else is up. I have Box Drive:

    1. Box Drive is completely closed.
    2. Redundantly Reinstalled Box Drive to Overwrite application files and fill in any missing/fragmented pieces.
    3. Disabled ALL login preferences
    4. Disabled ALL launchdaemons
    5. Restarted

    Box Drive did not start up BUT the Box Drive Folder is still mounted in macOS Finders Sidebar and has the Eject icon missing. ↓

    Am I missing something here?

    BOX1_sZsGi90s-XxxR9qljljuEg.pngBOX1_pk-p_5hLxzYDlaaaRtv5SA.png

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    I'm having the same issues after updating to Monterey.

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    Hi All, 

    Thanks for posting in the Community and I'm really sorry to hear about the issues you encountered with Box Drive.

    This would be something our Support team would like to investigate with you and may require specific account information/ configuration.

    Kindly submit a support ticket here and one of our support teammates will reach out to you to investigate and help troubleshoot this issue.

    Looking forward to working with you in resolving this issue!

    Best,

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    I've experienced some of the same issues here.  I just made a post about "make available online/offliine" icons not responding correctly.  Everything seems to be indexing, as there's a huge delay before I'm allowed to see files.  I've uninstalled, reinstalled, tried permissions, etc and no dice.   I'm eager for a resolution.  Not sure why I got downvoted, I'm having some of these same issues

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    same issues. over-usage of CPU. I had all my files available offline before this upgrade. Now, they are lost. It is re-downloading them, but this is not going well. It stops downloading and keeps using the CPU. So frustrating, the laptop gets overheated with nothing downloaded.

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    After upgrading to Monterey, Box Drive has been using extremely HIGH CPU almost all day. Fans never stop.

    Bad user experience and cannot do anything while needing files on Box (where our organization has everything on Box).

    BOX1_HVN5z559IFRbdjqXxiBfiQ.png

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    Box Support needs LOG FILES to better understand and correct the issue. I'm unable to submit logs, can someone please jump in and send them their logs?

    Can someone with this same problem offer to send their logs to Box Support?

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    I have the same problem.

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    I solved this problem by giving Box full disk access in the system perference->security&privacy

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    Zhang, Zhaohan, I gave Box full drive access and no luck.. I sent Box a support ticket Saturday and it's Wednesday now with no solution. I resorted to downgrading my laptop back to Mojave so that I could work. How could Box not have an updated version ready for the new Mac OS update?.... 

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    I'm having similar issues, can't get on Box Drive at all. I sent a ticket with my logs and the reply was it is an issue they are aware of and to wait for an update which should correct the problem. Not much help at the moment as I'm having to access Box through a browser which means all the links are broken in InDesign and Illustrator files.

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    Is the Box Tech Support doing anything to help? I'm having the same problems, submitted a ticket and no response, support or solution.  

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    It has been a week .. no update. I sent 330 MB of logs .. No response or real help. working on it !!

    I used a third party sync software and downloaded/backed up my online 500 GB BOX to an external drive and logged out/deleted of box from my laptop. It does NOT work. Now, I can work !!

    The reality: it is not just BOX to blame, it is APPLE that made the new integration of BOX in their new IOS

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    I just received an Update Notification for Box Drive to 2.24.198 on macOS Big Sur.BOX1_WryNxG1G7j6oDZVouOwI0Q.png

    This Box Drive Product Announcement from Oct. 7th only lists v2.24 and no additional build details so I can't tell if this update is rolling out for everyone, or I just needed to update to the latest version.

    https://support.box.com/hc/en-us/articles/4407786216211-Box-Drive-v2-24-Release-Notes

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    Don't do it! That's the version that's broken.

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    I'm having the same issue, I already gave full disk access to Box and nothing.

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    It's working better for me after updating to version 2.24.198. I had to give full disk access to box, then restart my computer and give full access to the box Autoupdater. Then it was able to update to the new version. There are still some bugs (for example, many folders aren't changing from the orange arrows to the green checkmark when they are fully synced), but it appears to be more or less functional so far after upgrading to the latest version. I am on an M1 Mac with Monterey.

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    I noticed I can now drag folders or files from Box Drive app to my desktop, and it automatically deletes them off of the box cloud drive. It no longer is acting like a mounted drive/server, normally it would make a duplicate copy of that file onto my desktop. Is anyone else experiencing this?

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    I hadn't noticed this issue mentioned by Viper_3, but I am seeing this as well.

     

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    After hearing that  1.Updating →  2.Uninstalling →  3.Restarting →  4.Reinstalling Box Drive was being posted by a few users as being 👀 successful, I just gave it a go and (Screenshots included below) ...

    1. ✅ macOS CPU Usage at nearly 100% has been 👍🏻 solved. CPU usage is consistent with pre-Monterey versions.
    2. ❌ Box Drive macOS Finder Issue #1 - Box Drive does not completely download all Folders, Subfolders, or Folder Content when setting to "Make Available Online," and incorrectly stops the syncing/downloading process thinking that it has. The ONLY way to get all the folders content downloaded is to manually navigate to each and every Folder+Subfolder to load the Folders contents and this still doesn't completely ensure a File is downloaded for Offline use.
    3. ❌ Box Drive macOS Finder Issue #2 - Box Drive File and Folder Status Badges in macOS Finder INCORRECTLY display items status. Items marked as Downloaded and "Made Available Offline" are actually not available offline when examined further. This makes it NOT POSSIBLE to visually determine if the Data within a Folder or the contents of a File have truly been downloaded to local macOS Disk.

    BOX1_RAhbB5frIKR7z-69RwCBrA.png

     

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    -=-=- WHATEVER YOU DO, DO NOT TRY AND SELECT THE FILE DOWNLOAD BADGE FOR FILES EXPERIENCING ERRORS DURING SYNC FOR THE "MAKE AVAILABLE OFFLINE" SYNC OPTION -=-=-

    I just tried to correct the issues by manually selecting the Download from Cloud Badge on Folders experiencing issues syncing offline and received 1000's of the following error notifications.

    BOX1_J2f9QaRLvr9kwmWh8X2BOg.png

    BOX1_GLw0EZlExIInwjKOZklf-Q.png

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    My coworker and I are having all of the exact same issues since the Monterey update. 

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    I think I have a fix.  Uninstall using the Terminal command discussed in the attached https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive.  If you try to uninstall any other way its missing something and stays broken.  Once uninstalled, restart computer and download and install box drive again.  Seems to have solved the issue.

     

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    What Chris suggested seems to be working for me as well. Thanks . Uninstall using Terminal -> Restart -> Install Box 

     

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