I've deleted files, but my storage still incorrectly registers over 10GB used. I'm unable to upload any files now because my account thinks I've reached my storage limit.
Please help!!
Question
Says my storage is full after deleting a lot
I've been with box for years. PLEASE run your "SCRIPT" to clear my account! This happens every time I reach the max storage!
How can I reach you/BOX directly for help? This forum approach doesn't do anything!
Hi Krystal,
Welcome to Box Community and I'm here to help!
We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.
Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
Thanks for posting!
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