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Question

Says my storage is full after deleting a lot

  • May 23, 2025
  • 2 replies
  • 98 views
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I've deleted files, but my storage still incorrectly registers over 10GB used. I'm unable to upload any files now because my account thinks I've reached my storage limit.

 

Please help!!

    2 replies

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    I've been with box for years. PLEASE run your "SCRIPT" to clear my account! This happens every time I reach the max storage!

     

    How can I reach you/BOX directly for help? This forum approach doesn't do anything!

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    Hi Krystal, 

    Welcome to Box Community and I'm here to help!

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

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