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Question

Saving Microsoft 365 files straight to Box

  • May 23, 2025
  • 3 replies
  • 48 views
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I am wanting to save Microsoft (Office) 365 files to Box. Under 'save a copy' options, I choose, 'Add a Place'. After selecting Box from the list of options, I log in to Box using the dialogue box. I then get a Box message headed, 'Disabled by Administrator' saying, 'This application cannot be used because it is not allowed by your Box administrator. If you have any questions, please contact your administrator at .... (my email address).

I am the Box administrator & I have looked to see where the Box permissions could be for this. I have no idea where to find the setting to enable saving from One Drive to Box.

Can someone help?

    3 replies

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    Hey Haydon - in your Box Admin Console, under "Apps", if you scroll down do you see a section entitled "Box for Microsoft Office"?

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    Hi Haydon, 

    Welcome to Box Community and I’m here to help!

    Here's the full context of the issue and we've also listed how you can fix this prompt. 

    Hope it helps! 

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    Thanks for your help Rona, but it seems that the Office 365 tenant ID is not recognized in the configuration process. I have copied & pasted directly across but the save option is faint & not available. Any further suggestions?

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