I'm having an issue with Box where a dragged file from desktop into the Box Drive disappears after a few seconds. This happens randomly and has been a new occurrence since yesterday. I am using Mac OS.
Page 1 / 1
Hello,
Troubleshooting Steps:
Troubleshooting Steps:
Restart Box Drive: Try restarting the app to see if it resolves the issue.
Check File Size: Ensure the file size is within Box's limits (15 GB).
Desktop Sync: Check if Desktop Sync is enabled in Box Drive settings.
Mac OS Updates: Ensure your Mac OS is up-to-date.
Box Drive Updates: Check for Box Drive updates.
Clear Cache: Clear Box Drive cache and try again.
If none of these steps resolve the issue, please provide more details for further troubleshooting.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.