I'm having an issue with Box where a dragged file from desktop into the Box Drive disappears after a few seconds. This happens randomly and has been a new occurrence since yesterday. I am using Mac OS.
Hello,
Troubleshooting Steps:
Troubleshooting Steps:
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Restart Box Drive: Try restarting the app to see if it resolves the issue.
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Check File Size: Ensure the file size is within Box's limits (15 GB).
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Desktop Sync: Check if Desktop Sync is enabled in Box Drive settings.
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Mac OS Updates: Ensure your Mac OS is up-to-date.
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Box Drive Updates: Check for Box Drive updates.
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Clear Cache: Clear Box Drive cache and try again.
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Contact Support: Reach out to Box Support for further assistance.
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If none of these steps resolve the issue, please provide more details for further troubleshooting.
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