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Salesforce Opportunity > Create Folder

  • May 23, 2025
  • 4 replies
  • 24 views
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All users are experiencing this error when trying to create Box folder from the Opportunity using the Salesforce - Box integration.

Error:

Unknown field: box.BoxObject.CollaborationResponse.is_access_only

Error is in expression '{!createFolder}' in component <apex:commandButton> in page box:boxsection: (System Code)

I disconnected and re-authorized admin and personal Box connection settings, but no luck.

When we click Create Folder button, it actually does create the folder which can be seen via Box.com, but the error displays in salesforce instead of displaying the Box folder. 

    4 replies

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    Hi There - I haven't seen this specific error before, but looks like this troubleshooting article may apply? Can you try it and report back? 

    https://support.box.com/hc/en-us/articles/360043691334-Box-for-Salesforce-Error-Making-Collaboration-Request-To-Box-

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    I am experiencing the same error and have looked at the troubleshooting article.  It is still unclear as to if this did work or how to correct the issue.   

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    Our Box Service account is - and has been - a Co-Admin, so that is not the cause for our issues.  It just seems to have started a few days ago.

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    373602881313 see other thread. Issue was resolved by updating to latest version of Box for Salesforce.

    Support told me to update to the latest box for Salesforce version 4.0. after installing, go to Box Configuration page (in Lightning) and then reconnect. 

    This solved the issue for us. And it also works seamlessly with classic with no extra configuration steps beyond the few clicks it has you do on the configuration page.

    https://support.box.com/hc/en-us/articles/15854199563539

    https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000001qNeKEAU

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