Skip to main content
Question

“Sales” can’t be opened because the original item can’t be found.

  • May 22, 2025
  • 1 reply
  • 61 views
Forum|alt.badge.img

Direct edit from folder is not working anymore.
I currently have to download, edit and upload the files 

    1 reply

    Forum|alt.badge.img

    Hi Margaux, 

    Welcome to the Box Community!

    I understand you encountered an issue accessing your Box Drive folder.

    Can you try to uninstall and then re-install Box Drive from your computer and see if that helps resolve the issue for you?

    To re-install Box Drive, if you are running the following macOS, you may follow the steps in this article.

    • macOS Big Sur (11.5 and above), and
    • macOS Monterey (12 and above)

    Let us know if you have questions and we will do our best to help you!

    Best,

    Terms of ServiceAccessibility statement