Skip to main content
Question

Running out of space

  • May 23, 2025
  • 1 reply
  • 7 views

Forum|alt.badge.img

Hi, I've deleted many large files, but the storage still says its FULL. I believe the web page doesn't refresh after I deleted files and still forces me to upgrade to purchase more space. I have deleted all last years and large recent files, it still won't let me download files onto it. Something is wrong

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi there,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!