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Question

Retrieving older file version (servor error : file versions could not be retrieved)

  • May 23, 2025
  • 1 reply
  • 47 views
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I accidentely updated a file to a new version yesterday, and can't manage to get it back. I tried upgrading my account to personal pro, but I still don't have access to that older version. How can I access that version again?

    1 reply

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    Hi there, 

    Welcome to the Box Community!

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thanks!

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