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Question

retrieving document sent by client

  • May 22, 2025
  • 1 reply
  • 56 views
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I was unable to retrieve document as it indicates in the message that the document had been removed  and was no longer available to me.

    1 reply

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    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    To confirm, are you receiving an error message that specifically says   "This shared file or folder link has been removed or is unavailable to you." when accessing a Shared link?

    This error typically is caused by one of 3 things:

    1. Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
    2. The person who created the shared link has since removed it.
    3. You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.
    Here's what you can do:
    1. Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
    2. If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permissions or to send you the correct link to the file.

    Let us know how it goes and if you have any questions, and we will help you!

    Regards,

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