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Question

Restoring deleted folder

  • August 5, 2025
  • 2 replies
  • 64 views

Sorry, I'm not good at English. I try my best.😣
I've sorted out my box. I have accidentally deleted a folder and had it removed from the trash and need to have it restored, but I check the Storage space is still labeling error.
I need my folder(data) and my storage back, please.

 

 

2 replies

Rona Box
  • Community Manager
  • August 5, 2025

Hi ​@kuki

Welcome to Box Community, and we’d love to help recover your contents! 

 

We’d like to let you know that recovery request for items deleted from trash isn’t available for personal free users, sorry for the limitation. More details available in this article

 

Please let us know in the Community if you have additional questions, 

 

Thanks for posting! 


  • Author
  • New Participant
  • August 5, 2025

At around 7:00 PM last night, I finally found that the final stored data values were showing normal, and the accidentally deleted folder could be moved back without any problems. I think users who need data urgently and frequently update their cloud storage should consider other platforms, or I recommend waiting about two hours.