Restoring a removed download link

Question

Hi, I have received a download link via box for a digital product I bought (basically a PDF certificate). The link was only valid for 3 months. Although I opened the file on different devices for several times, I never actively saved it to a hard drive. Now the 3 months have passed, I can’t open that link any more and can’t find that file in the download folders of my devices. The vendor of this PDF file says he also deleted it after 3 months for data privacy reasons. 
Is there a possibility that you have a backup of the file and can re-activate the download link?
Alternatively, can you tell me if the files I open from a box link are automatically saved to my device and where I could drive them?

Thanks in advanced
Johannes

community-manager · Answer

Hi Johannes,Welcome to Box Community and happy to help!Once a shared link has expired, we can no longer restore it especially for deleted files. The sender/owner must recover the files and create a new link.Thanks for posting!

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded