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Question

Restore file without version history

  • May 22, 2025
  • 3 replies
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I am wondering if someone from Box support can restore a file for me. It was accidently overwritten, and I am on a free account, so I cannot restore previous versions. The previous version has important info and was not saved elsewhere. Please advise.

    3 replies

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    Hi there, 

    Welcome to the Box Community!

    I apologize, however, Version History is not available for your type of account. Information can be seen in this article: https://support.box.com/hc/en-us/articles/360043697054-Accessing-Version-History

    Thanks!

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    Hi, I have a similar issue, a file on Box has become corrupted, but I am on a nfree account. If I change to a paid account will I be able to access the version history for that file, or does it only start storing previous versions from when you upgrade?

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    If I upgrade from free version, will I be able to access version history from the past when I was a free user or are versions only created and stored from the time the upgrade happens?

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