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Question

Restore account

  • May 23, 2025
  • 1 reply
  • 47 views
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Hello, I'm in the process of switching my accounts to new emails, I have an account with an email account of  [personal information–redacted]. The gmail account is no longer active and i cant reset the password. I've created a new account and was wondering if i can get the emailed switched over or have a reset link somehow established. This would be helpful is someone can help me with this issue. Thank you in advance

    1 reply

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    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

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