Box is our Cloud-based hosting platform we have used for business for a number of years. We have a customer's Service Agreement that dictates expectations of our cloud-based hosting supplier. These are technical guidelines, many of which, I don't know how to address. As a customer of Box, I need someone to review the guidelines and give feedback about compliance with those guidelines. Who would I address this with?
Hi Reid,
Welcome to the Box Community!
For concerns or questions regarding your Service Agreement with Box, or compliance, I would suggest connecting with your assigned Account executive or Customer Success Manager for assistance.
Thanks for your questions and let us know if there's anything else we can help.
Thank you. Mary Frances White was identified as my AE. I have emailed her with request and relevant documents. When might I expect a response? Thanks!
Hi Reid,
Apologies as I only saw your comment in here just now!
Have you heard from your AE yet? They should be reaching back to you by now to help address these questions.
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