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Response to customer MSA guidelines

  • May 27, 2025
  • 3 replies
  • 102 views
C
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Box is our Cloud-based hosting platform we have used for business for a number of years.  We have a customer's Service Agreement that dictates expectations of our cloud-based hosting supplier.  These are technical guidelines, many of which, I don't know how to address.  As a customer of Box, I need someone to review the guidelines and give feedback about compliance with those guidelines.  Who would I address this with?

    3 replies

    C
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    Hi Reid, 

    Welcome to the Box Community!

    For concerns or questions regarding your Service Agreement with Box, or compliance, I would suggest connecting with your assigned Account executive or Customer Success Manager for assistance.

    Thanks for your questions and let us know if there's anything else we can help.

    C
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    Thank you.  Mary Frances White was identified as my AE.  I have emailed her with request and relevant documents.  When might I expect a response?  Thanks!

     

    C
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    Hi Reid, 

    Apologies as I only saw your comment in here just now!

    Have you heard from your AE yet? They should be reaching back to you by now to help address these questions.

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