Box is our Cloud-based hosting platform we have used for business for a number of years. We have a customer's Service Agreement that dictates expectations of our cloud-based hosting supplier. These are technical guidelines, many of which, I don't know how to address. As a customer of Box, I need someone to review the guidelines and give feedback about compliance with those guidelines. Who would I address this with?
Question
Response to customer MSA guidelines
Hi Reid,
Welcome to the Box Community!
For concerns or questions regarding your Service Agreement with Box, or compliance, I would suggest connecting with your assigned Account executive or Customer Success Manager for assistance.
Thanks for your questions and let us know if there's anything else we can help.
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Thank you. Mary Frances White was identified as my AE. I have emailed her with request and relevant documents. When might I expect a response? Thanks!
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Hi Reid,
Apologies as I only saw your comment in here just now!
Have you heard from your AE yet? They should be reaching back to you by now to help address these questions.
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