Hi folks, I'm looking for some help with 2 issues I am having. 

1. My Leader has uploaded a updated version of a document I previously signed and asked me to resign it due to some small changes that were missed first time it was signed off. But when I open the updated Word document to sign, and go to Request Signature and select Sign Myself it isn't allowing me to sign the document, its automatically redirecting me back to my signed documents folder and at the same time it's also creating another PDF version of the document I just tried to sign without success and uploaded it to the source folder but there is no signature on the document.  I was able to sign documents a few days ago, but could this have anything to do with my permissions changed in BOX? 

2. I downloaded a word Document from BOX to make some edits uses Change Trackers. I noticed when I downloaded the document and compared it to the open document in BOX that the headers and footers were removed from the downloaded version. I've made my changes from the downloaded version and now want to reupload to BOX, but will the headers/footers reappear?

BOX is a new tool for me and I'm unsure if I did the updates to the document correctly or if I should have edited the document within BOX? I tried that but couldn't find the normal Word toolbar, e.g. change tracker, and that's why I downloaded it worked directly in Word. 

Any help to the above would be appreciated. 

Thank you,