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Hi! I experienced a power outage and my desktop was shut down while I was transferring files to box drive. I tried the "reset box drive" on the webpage but wasn't able to delete the folder in Appdata as I was denied access. 


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I then tried to uninstall the app and reinstall, and I got this,


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I would really appreciate any help! Thanks in advance!

Hi Zhaozong, 


Welcome to Box Community! 


To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 


Thanks for posting!


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