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Reset Storage Usage

  • May 23, 2025
  • 2 replies
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Is this how to contact customer support?  Like many, I also need storage usage reset.  It is claiming I'm using far more than I've manually counted up.  Considering I pay for this service I'm extremely upset that this is still an issue.

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    There are 65+ GIGs that I should have access to that I do not have access to!!!  And I badly need to upload files!!!  I pay for 100 gigs and it's telling me I've used 89 gigs, which is not possible.  The trash is emptied and I've deleted most of the largest stuff I can, and it still never updates!  Unreal.

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    Hi Mike, 

    Welcome to Box Community and glad to help! 

    We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

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