Is this how to contact customer support? Like many, I also need storage usage reset. It is claiming I'm using far more than I've manually counted up. Considering I pay for this service I'm extremely upset that this is still an issue.
Question
Reset Storage Usage
There are 65+ GIGs that I should have access to that I do not have access to!!! And I badly need to upload files!!! I pay for 100 gigs and it's telling me I've used 89 gigs, which is not possible. The trash is emptied and I've deleted most of the largest stuff I can, and it still never updates! Unreal.
Hi Mike,
Welcome to Box Community and glad to help!
We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.
Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
Thanks for posting!
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