Could Box Support reset my storage count? I have the 10 GB account, but nowhere near that many files that would exceed 10 GB. I keep getting an error message "running out of storage" and asking me to upgrade accounts. Thank you for any assistance.
Question
Reset Storage Count
Hi Molly - Jo,
Welcome to the Box Community!
I see that you have enough space to upload and I suggest that you contact the folder owner you are uploading to since I'm seeing that his account is full.
Please check this helpful article from our Box Product Support page. https://support.box.com/hc/en-us/articles/360043695654-Box-Sync-Problem-Notification-Quota-Exceeded
Best,
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