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Reset QR code for external collaborator

  • May 22, 2025
  • 1 reply
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Hi BOX Team,

I need some help how to reset the QR code for an external collaborator.

Issue: An external collaborator is unable to login to BOX to access shared content.

The below image shows what the external collaborator is seeing. An authenticator app has been installed on their mobile phone but the code is not coming in.

BOX1_2O-DTYsCvCvr5jpB4n9omQ.jpeg

Thank You.

    1 reply

    Forum|alt.badge.img

    Hi Al, 

    Welcome to the Box Community!

    This might require some account specific information to resolve thus may need a support ticket from the affected user.

    Please have the external user submit a support ticket on this page and a support representative will reach out to him/ her to further discuss his/ her account.

    Thanks for posting and let us know how else we can help!

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