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Question

Reset password link not being received

  • May 23, 2025
  • 2 replies
  • 10 views
C
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Hi there, 

I'm not receiving the reset password link to the email I have associated and would like to create a support ticket. 

thanks, 
D

    2 replies

    C
    Forum|alt.badge.img

    Hi D, 

    Welcome to Box Community and I'm here to help! 

    Your email address is correctly receiving emails from Box and you may want to create a new password reset link here. Should the issue persist, please check out this article for our recommended troubleshooting steps. 

    Hope it works! 

    C
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    Hi Rona, 

    Thank you for the prompt response. I'm receiving emails but not from Box when I click reset password. Could you please set up a support ticket so we can resolve this as I'm also getting a contact administrator message. 


     

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