Hi Support team -
My college encountered the rest password issue that mail not received, we'd follow the troubleshooting process but still not worked. Please advise what we should do.
Question
Reset Password - Haven't received an e-mail
Hi Trinity,
Welcome to the Box Community!
This might require some account specific information to resolve so I've submitted a case to Product Support on your behalf. You should be receiving an email confirmation shortly.
Please come back and let us know how things go with support!
Best,
Hi Support team -
I encountered the rest password issue that my email has not received, I had followed the troubleshooting process but it still has not worked. I am a student using my school email and box doesn’t allow me to reset it. My other email accounts works fine for resetting.
Let me know as soon as possible what i should do.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.