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Question

Reset Password - Haven't received an e-mail

  • May 22, 2025
  • 2 replies
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Hi Support team - 

My college encountered the rest password issue that mail not received, we'd follow the troubleshooting process but still not worked.  Please advise what we should do.

https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

    2 replies

    Forum|alt.badge.img

    Hi Trinity,

    Welcome to the Box Community!
     
    This might require some account specific information to resolve so I've submitted a case to Product Support on your behalf. You should be receiving an email confirmation shortly.
     
    Please come back and let us know how things go with support!
     
    Best,
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    Forum|alt.badge.img

    Hi Support team -
    I encountered the rest password issue that my email has not received, I had followed the troubleshooting process but it still has not worked. I am a student using my school email and box doesn’t allow me to reset it. My other email accounts works fine for resetting.

    Let me know as soon as possible what i should do.

    https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

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