Good day,
I recently attempted to reset my password as I was unable to log in. I have not received an e-mail with a link to reset it. I have tried this many times in the last week with no success.
Could someone please help me?
Thank you,
Question
Reset Password - Haven't received an e-mail
Hi Mark,
Welcome to the Box Community!
Have you checked your spam/ junk or other email folder for the email notification from Box?
We also recommend reviewing this help article for more tips on issue with email notifications:
Best,
Thanks 362976492687
How can I request to be removed from suppression list after a notification bounced? My email account was temporarily unavailable when requesting password reset.
I have a free account.
Thank you!
Hi Gabriel,
Welcome to the Box Community, I'm happy to help!
This might require some account specific information, so I've submitted a case to Box Support on your behalf.
Kindly check your email inbox for details and updates.
Sincerely,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.