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Question

reset password and all files

  • May 27, 2025
  • 1 reply
  • 7 views

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When I first logged in everything was there, over 50 files and a calendar.  I updated my password and now its all gone except 2 files

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Christy, 

Welcome to Box Community and glad to help! 

By any chance, are you referring only to your owned files or just collaborated files?

Upon checking, it seems that you have a couple of collaborated folders present in your Box account at the moment. You may want to check your trash to possibly restore your missing files. 

Hope it helps!