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Question

reset password and all files

  • May 27, 2025
  • 1 reply
  • 8 views

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When I first logged in everything was there, over 50 files and a calendar.  I updated my password and now its all gone except 2 files

1 reply

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Hi Christy, 

Welcome to Box Community and glad to help! 

By any chance, are you referring only to your owned files or just collaborated files?

Upon checking, it seems that you have a couple of collaborated folders present in your Box account at the moment. You may want to check your trash to possibly restore your missing files. 

Hope it helps!