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Question

Reset Password

  • May 23, 2025
  • 1 reply
  • 13 views

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Hello, 

I am working under an attorney who is having trouble locating his 'reset-password' email. They have checked their spam folder as well and still no luck. Is there a way to fix this or resend it to make sure that he receives the email?

Thank you. 

1 reply

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Hi Ava,

Welcome to the Box Community, I'm happy to help!

This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

Thanks for posting!

Best,
Ann