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Question

reset my storage count as offline and online do not match

  • May 27, 2025
  • 2 replies
  • 6 views

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My online storage is almost 3 times higher than my actual offline count in Box Sync

2 replies

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Oscar,

Welcome to the Box Community!
 
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
 
Best,

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Thank you. The issue has been resolved.