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Question

reset my box

  • May 22, 2025
  • 1 reply
  • 3 views

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Please clear out my box NOW. Trashing files doesn't work. This happens every time I get to mt 100 gig limit!

1 reply

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Hi there, 

Welcome to the Box Community! 

I have cleared your storage and it should be updated on your end now. To know more why this issue happens, please see this article: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks!