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Question

Required SSO seems to be incompatible with Box for Salesforce

  • May 22, 2025
  • 2 replies
  • 85 views
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The box for Salesforce integration requires creating a service account user without SSO. When SSO is required on a Box organization, it kills the service account connection. How do we require SSO for our organization account and use the Box for Salesforce integration at the same time?

    2 replies

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    Hi Dustin, 

    You should be able to create a service account user with SSO? Are you having trouble doing that.. or seeing information somewhere that says otherwise? 

    Thanks, 

    Alex, Box Developer Advocate

    • aapmann
    • New Member
    • March 27, 2026

    Hello Dustin / Box team,

     

    I’m running into the same issue. Has Box looked into this or found any solution. 

     

    I’ve needed to toggle SSO on and off in the org to reautuorize the Box Service Account in Salesforce.

     

    Thanks in advance for your support!

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