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Question

Requesting Support

  • May 22, 2025
  • 2 replies
  • 33 views
C
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This article directs us to request support to run a script:

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

On the page of the line provided, there is no way to submit a ticker to request support, just a more information link to the Communty. Just a circle of no support.

Help, please.

    2 replies

    C
    Forum|alt.badge.img

    Hi,

    Welcome to the Box Community!
     
    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
    C
    Forum|alt.badge.img

    Hi,

    Welcome to the Box Community!

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
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