This article directs us to request support to run a script:
https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
On the page of the line provided, there is no way to submit a ticker to request support, just a more information link to the Communty. Just a circle of no support.
Help, please.