Good afternoon, I'm trying to assist a co-worker with resetting their password but they are not receiving the reset email
Hi there,
Welcome to Box Community and glad to assist!
Great news! We're introducing the Suppression List For Administrator. With this new feature, Box Administrator can now check and remove managed users from Suppression List. You can find it in Admin Console> Enterprise Settings> Notification Tab.
Suppression List Management
The suppression list includes all email addresses that bounced, were marked as spam, or are no longer used for subscription purposes. You can remove up to 10 emails per day, one at a time.
To remove a user:
- Start typing the user email address or the user name.
- Click the suggestion dialog. The user account name and the email assigned to this account will be displayed.
- Click Remove from list to remove the user from the suppression list.
An admin or co-admin can remove email addresses of users who belong to their enterprise.
Please see helpful articles:
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.