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Request to run a script to fix the data inaccuracy issues around user storage size, folder size, and file counts

  • May 23, 2025
  • 1 reply
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Please run a script on my account to fix the data inaccuracy issues around user storage size, folder size, and file counts.
My box show there is about 6.5 GB used even all files/folder in my Box is emptied.

Thanks

    1 reply

    C
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    Hi there, 

    Welcome to Box Community and glad to help! 

    We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

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