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Request to run a script that recount all of the files in my account

  • May 22, 2025
  • 1 reply
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Request to run a script that recount all of the files in my account

I REQUEST you to RUN A SCRIPT that RECOUNT all of the files in my account
, because of seeming that Storage Usage is INCORRECT.

System says 'Storage Used 8.3 GB of 10.0 GB'.
But , Storage Used is less than 1.0 GB in my survey.

Deleteing the file on Box.com DOES NOT APPLY to Storage Usage , I guess.

I checked the following article - 'Storage Usage Or File Count In My Account Is Incorrect' .

Please check my Storage Usage and detail.

Thank you.

 

    1 reply

    C
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    Hi there, 

    Welcome to the Box Community!

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details and updates.

    Thanks for your patience! 

    Best,

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