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Question

Request to cancel 6 additional licenses (Business Plan)

  • September 25, 2025
  • 1 reply
  • 26 views

Hello Box Support Team,

I mistakenly purchased 6 additional licenses on top of my current 3-user Business plan.  
Now my account shows 9 licenses, but I only need 3 licenses.  

Since I am on a monthly subscription, I would like to request a refund for the 6 extra licenses or have my subscription adjusted back to 3 licenses starting from the next billing cycle.  

Thank you very much for your assistance.

Best regards,  

1 reply

Rona Box
  • Community Manager
  • September 26, 2025

Hi ​@ties_sayaka

Welcome to Box Community, and we’ll help cancel your additional seats/licenses! 

To discuss it with you, and cancel the seats/licenses per your request.  Kindly reach out to our cancellations team for assistance by emailing them at cancel@box.com

 

Happy Friday, and we hope to get this sorted out very soon!