Hello Box Support Team,
I mistakenly purchased 6 additional licenses on top of my current 3-user Business plan. Now my account shows 9 licenses, but I only need 3 licenses.
Since I am on a monthly subscription, I would like to request a refund for the 6 extra licenses or have my subscription adjusted back to 3 licenses starting from the next billing cycle.
Thank you very much for your assistance.
Best regards,
Hi @ties_sayaka,
Welcome to Box Community, and we’ll help cancel your additional seats/licenses!
To discuss it with you, and cancel the seats/licenses per your request. Kindly reach out to our cancellations team for assistance by emailing them at cancel@box.com.
Happy Friday, and we hope to get this sorted out very soon!
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