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Dear [Company Name] Support Team,


I hope this message finds you well.


I recently subscribed to your service by mistake and would like to request the cancellation of my subscription and a refund.


Account Information:


  • Name: 眞榮田圭　KEI　MAEDA

  • Email:  <personal information-redacted>

  • Subscription Date: 28/02/2025

  • Box Accout Number: B01736015

I realized that I unintentionally signed up for a paid plan and have not used the service. Therefore, I kindly request the cancellation of my subscription and a full refund.


Please let me know if there are any forms or additional information I need to provide to process this request.


I appreciate your assistance and look forward to your response.


Best regards,
眞榮田圭　
<personal information-redacted>

Hi there, 


Welcome to Box Community and glad to assist! 


Canceling a Business or Enterprise Account


Only the account administrator can cancel a Business or Enterprise account.


  1. Go to Admin Console > Account & Billing.

  2. In the Status field in the Account Information section, click Cancel Account.
    Do not see this option? Submit a ticket here.

  3. A pop-up window will ask you to confirm your action. After affirming, click Continue.

  4. Click Permanently Cancel My Account to complete the process.


    • The account will cancel at the end of the service term.


The account owner or administrator will receive a confirmation email once the cancellation has been processed. 


Is the account administrator unable to cancel the account or didn't receive email confirmation?


If no notice is received or the administrator is unavailable, please reach out to cancel@box.com to confirm otherwise you risk the account not being properly cancelled.


To get this information, please see this article. 


Thanks for posting! 

Subject: Regarding Refund


Thank you for informing me about the cancellation process. It seems the cancellation was successful, but I have not yet received any notification about the refund. Could you please let me know when the refund is expected? Additionally, if the refund process has not been completed, could you provide instructions on how to proceed?

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