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Question

Request for file size count reset

  • May 22, 2025
  • 1 reply
  • 17 views

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Please kindly run reset script for my account. Thank you. 

1 reply

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Hi Dennis, 

Welcome to the Box Community, I'm happy to help!

I've ran the script that will recount all of the files and how much storage is being used in your account, you should now see the correct storage size available in your Box. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. 

To learn more about this behavior, please take a look at this article: Storage Usage Or File Count In My Account Is Incorrect

Let me know if you have questions and I will help you!

Best regards,