Hello Box Support Team,
I am currently unable to install Box Drive on my Mac running macOS 11.7.10 (Big Sur).
When I run the installer, it crashes immediately. I have attached the crash report for your reference.
Summary:
- macOS version: 11.7.10 (Big Sur)
- Box Drive installer version: [Insert installer version, e.g., 5.20.0]
- Issue: Installer crashes with DYLD / symbol missing errors
- Steps already attempted:
- Removed all previous Box Drive and Box Sync files
- Checked security & privacy settings
- Installed using admin privileges and terminal commands
Crash report excerpt:
Dyld Error Message:
Symbol not found: _$s10Foundation11JSONDecoderC6decode_4fromxxm_AA4DataVtKSeRzlFTj
Referenced from: /private/tmp/*/BoxDriveInstaller.app/Contents/MacOS/BoxDriveInstaller (which was built for Mac OS X 13.0)
Could you please provide a version of Box Drive that is compatible with macOS 11.7.10, or advise on a workaround for Big Sur users?
Thank you for your assistance.
Best regards,