Hello, my box account is showing that I've used 37gb of my 50 gb of storage although I've deleted everything in it, and I even deleted the items in the trash. I've also waited a few days in case it takes a while for things to reset on their own. Could you please do a storage reset for me? Thank you.
Hi there,
Welcome to Box Community and glad to help!
We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.
Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
Thanks for posting!
Same problem.
Hello, my box account is showing that I've used 50gb of my 50 gb of storage although I've deleted everything in it, and I even deleted the items in the trash. I've also waited a few days in case it takes a while for things to reset on their own. Could you please do a storage reset for me? Thank you.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.